Frequently Asked Questions
What makes MommyPure different?
Love is the driving force behind everything we do: our love for babies, love for mother nature and love for life. Being parents ourselves we understand the struggle to make safe product choices for our little ones. We choose only the safest, clean & non-toxic ingredients to use in our baby care products and a whole lot of pure love so that our babies can get the purest start to life. Our Products are Certified Clean which means theya re absolutely free of any toxins, parabens, sulphates, silicone, dyes, mineral oil (the list is long…) – we do all this so you can spend magical worry-free moments with you little one!
What is CertClean Certified?
CertClean is North America’s leading certification body for safer Beauty & Personal care products. CertClean only certifies products that have been formulated without the use of any toxins, potentially harmful chemicals/ ingredients known to affect human health negatively. CertClean certification does not certify products for using a proportion of natural or organic ingredients like some other certification bodies but CertClean certifies a product only when the product is completely free from any toxins, harmful chemicals and ingredients mentioned in their banned list of ingredients.All MommyPure baby care products are proud to be CertClean certified.
What is Certified Plastic Negative?
MommyPure is India’s 1st Certified Plastic Negative brand by repurpose Global- a social enterprise helping people and companies take genuine climate action by financing the removal and recycling of ocean-bound plastic waste worldwide. As a pioneering step, MommyPure will donate a percentage of every product purchase to fund cutting-edge waste management and economic empowerment projects geared towards collecting, processing and reuse of twice as much ocean-bound plastic waste as it uses across products it sells. By making this commitment, every MommyPure purchase will now carry a Negative Plastic Footprint.
Does MommyPure test its products on animals?
No, all our products are Peta Certified Cruelty-free. We do not test our products on animals, nor do we fund any such testing.
Does Mommypure use animal by-products like honey, wax etc in the products?
No, all our products are Peta Certified Vegan, meaning we do not use any animal by products such as honey, wax, beeswax, milk protein etc in our products.
What do you mean by Clean Baby Care?
Our goal is to make parents understand that Natural or Organic does not always mean safe & effective. Some natural ingredients can still be potentially irritating or harmful to skin (think Carrot Grass). Clean for us means gentle, non-toxic, free of skin-irritation ingredients, made with vegan ingredients derived from plants, environmentally friendly, cruelty-free and Clinically Tested by independent third parties for product safety. We believe in being 100% transparent to our consumers which is why we disclose our complete ingredient lists on each of our product labels & on the website explaining details around where they come from and what they do, so that families can make the informed & right choice for their baby. All MommyPure products have been carefully crafted & rigorously tested to be safe, non-toxic & effective. We have banned more than 2000 potentially harmful ingredients from our entire product range. Learn More
What are all the safety standards followed by MommyPure?
At MommyPure, we do not compromise on product safety, in any way. We perform a combination of Safety & Integrity testing on each of our products to ensure it remains safe & effective for the baby & you. After multiple safety testing, we are proud that our products are:
- o Dermatologically Tested for Safety
- o Clinically Tested to be Non-irritant
- o Clinically Tested to be Safe on Skin
PRODUCT/ PRODUCT USAGE
Are MommyPure products safe for my baby and my family?
Yes, all our baby care products are made with the most safe, clean, natural & plant-based ingredients and are safe to use on and around babies. We leave no stone unturned when it comes to ensuring safety of our products for the little ones. All our baby care product range is CertClean Certified- North America’s leading certification for clean beauty & personal care. It means that our products are completely free from any toxins & harmful chemicals. All our baby care products are also ‘Dermatologically Tested for safety’, Clinically Tested to be ‘Safe on skin’ and ‘Non-irritant’. With our commitment of using only Clean natural ingredients in our products, we are rebuilding baby care of the families who are looking to make safer & healthier product choices for their little ones.
We are constantly looking to receive feedback on our products, and would love to hear your experience. Write to us at firstname.lastname@example.org
Are MommyPure skin care products non-irritating?
Yes, all MommyPure Baby Care products are Clinically Tested to be Non-irritant and Safe on Skin.
What are toxins?
Toxins are chemicals or substances that may be harmful to our environment and to human health if they get absorbed, inhaled or ingested through the skin.
How do you ensure your products have zero toxins?
Our Products do not contain any carcinogenic ingredients including SLS/SLES, Silicone, Sulphates, Parabens, dyes, mineral oil, artificial fragrances etc. We have spent countless hours towards research in ensuring every ingredient that we use in our products is safe & clean. We cross checked each of our ingredients against leading global ingredients databases to ensure our products are completely from toxins and any harmful chemicals.
Our products are also proudly certified by CertClean, North America which means our formulations are free of any toxins & harmful chemicals. We have banned over 2000 ingredients from our range of baby care products to give you clean natural products that you can use worry-free on your baby.
How does MommyPure preserve its products?
We use Natural and Food Grade Preservatives to ensure safety of our products.
What do you use to color and fragrance your products?
We use natural essential oils & flower extracts in our products. The color & fragrance you notice is the natural color we get from these. We do not use artificial fragrances/ colors/ preservatives in our baby care products.
How do I check the expiry for MommyPure products?
Our products are best to use within 24 months from the date of manufacturing. For a product’s Manufacturing Date please refer to each individual pack or carton as the manufacturing date is printed when each product is packed. Calculate the expiry date 24 months from manufacturing date.
Are MommyPure products safe to use for my entire family?
Our Products are safe to be used on and around all age groups, including the little ones in the family. Our products are made with Nature’s most safe & Clean natural ingredients and are extra gentle and mild to use so they even suit someone with sensitive skin.
What is the shelf life of your baby care products?
Our products are best to use within 24 months from the date of manufacturing. Once opened, they should be consumed within 12 months.
Can I use MommyPure products on my newborn baby?
Yes, all our baby care products are made with the most safe, clean, natural & plant-based ingredients and are safe to use on and around babies. We leave no stone unturned when it comes to ensuring safety of our products for the little ones. All our baby care product range is CertClean Certified- North America’s leading certification for clean beauty & personal care. It means that our products are completely free from any toxins & harmful chemicals. All our baby care products are also ‘Dermatologically Tested for safety’, Clinically Tested to be ‘Safe on skin’ and ‘Non-irritant’.
Can my 4 year kid also use the same baby products?
Yes, our baby care products are made with nature’s most safe, Clean & Natural ingredients so they are safe to use for anyone.
Do you use essential oils in your products and are they safe for my baby?
Essential oils when handled properly and in suggested quantities in the product are safe for babies. However, every skin is different and even the safest & natural ingredients can cause irritation to some, hence we recommend doing a patch test on the back of your arm prior to using the product. We use essential oils in our products instead of artificial/ synthetic fragrances. You may notice a slight change in the color or fragrance of the product over time but that is perfectly normal for products with clean natural ingredients since they are pure and made without synthetic fragrances or preservatives.
What is pH and what are they for mommypure products?
It may surprise you to know that our skin’s surface & its uppermost layers are naturally acidic. pH is the level of natural acidity of our skin. For the best care of skin, we should look for pH Balanced products so that they do not disturb the natural pH of skin. All MommyPure products are perfectly pH Balanced within the safe range to gently nourish skin and keep it soft & supple
Could any of your products trigger allergies?
Our baby care products are Dermatologically Tested for Safety, Clinically Tested to be safe on skin and Non-irritant. However, everyone’s skin is different and hence we always recommend doing a skin patch test on the rear of your arm to test if it causes any irritation before using the products.
Where am I able to find the detailed information about the ingredients used in your products?
If you are searching for information on ingredients put in a specific product, please look at the respective product detail page. If you are trying to find information around any of our carefully sourced plant based ingredients, you are also able to head to our Ingredients page and understand more about them.
How to best store your products?
All our baby products are made with carefully chosen, clean & safe natural ingredients. If you’re storing our products, ensure to store them in a cool, dry, dark place and away from direct heat and sunlight.
What kind of product packaging does MommyPure use?
We use recyclable PET bottles in our packaging as they're easy to recycle at any local recycling centre. Our bottles, sprayers, and pumps are manufactured from Polyethylene Terephthalate, which is commonly referred to as PET(E). PET(E) is globally recognized as a safe, strong & non-toxic material that's 100% recyclable and reusable.
What does MommyPure do to be environmentally conscious?
We constantly explore ways to reduce the usage of plastic in our operations. We are India’s 1st Plastic Negative brand certified by repurpose global as we fund various projects to remove twice the amount of plastic than used anywhere in our operations from landfills and oceans. We are also committed towards making Cruelty-free & Vegan products and are proud to be a Peta certified brand.
ORDERS & SHIPPING
What forms of payment does MommyPure accept?
We accept all major Credit cards, Debit cards, Netbanking, Wallets, UPI etc. We don’t offer Cash on delivery currently.
What’s your return policy?
We wish to maintain the hygiene for all our customers; hence our products are not returnable. However, just in case of damaged or wrong delivery, please write to us at email@example.com for appropriate resolution on a case to case basis.
Can I edit my shipping & billing information?
You can edit your account details by simply signing into your account.
Where all do you ship?
We ship our products to all major cities in India however, delivery times may vary based on city/ location.
Are there any shipping charges on MommyPure products?
Any order over INR 499 shipped within India will receive free shipping. For any order below INR 499, shipping costs will be calculated & communicated during the checkout process.
Can I cancel my order?
We begin processing the received orders asap to make sure the products can reach you quickly. If the order you want to cancel has not been processed yet, you can write to our customer support team at firstname.lastname@example.org and place a cancellation request. However, please note that our customer support team will be unable to cancel your order once it has been processed at our end.
How do I track my order?
You can track the shipping status of your order(s) by logging in to your account and clicking Track Order. Once your order ships, we will also be sending you an email with the shipment tracking details.
What should I do when a product I am looking for is showing sold out on the site?
Write to us at email@example.com with details of the product you are interested in. We will notify you as soon as it becomes available again.